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TOP TRAINER PROFILE

Nicola Driver

Nicola Driver

Get in touch:

+44 7850 554429

WHAT I TRAIN

Complaint handling

Investigations

Managing difficult complainant behaviour

Model complaint handling procedures

Ombudsman complaint handling requirements

WHO I TRAIN

Complaints managers and officers

Anyone working in the public sector who might deal with complaints, including frontline staff and managers

INDUSTRY/SECTOR

Local Authorities

NHS

Housing Associations

Government Organisations

Schools

Higher & Further Education Institutions

Ombudsman Organisations
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